Frequently Asked Questions

Find quick answers to common questions about our products, orders, and services.

General Questions

ZELIVA is the food brand of ESPIRION INDUSTRIES LLP, offering a range of spices, pulses, and rice. We source carefully selected agricultural produce and process it through cleaning, grading, sorting, and hygienic packing for everyday cooking.

Who is ESPIRION INDUSTRIES LLP?

ESPIRION INDUSTRIES LLP is engaged in the processing and manufacturing of spices, pulses, and rice. Our focus is on careful sourcing, hygienic processing, and consistent product quality.

Where do you source your raw materials?

We source agricultural produce from trusted farmers and selected agricultural markets (mandis) across India, based on seasonal availability and quality parameters.

How are ZELIVA products processed?

Depending on the product, the raw materials undergo cleaning, grading, sorting, and processing in a hygienic manufacturing environment before being packed for distribution.

Do you manufacture your own products?

Yes. ZELIVA products are processed and packed by ESPIRION INDUSTRIES LLP using established manufacturing practices and quality control procedures.

How do you maintain product quality?

Each batch is processed through defined quality checks, including cleaning, grading, sorting, and visual inspection before packing.

Are your products packed hygienically?

Yes. Our products are packed using food-grade packaging materials in a hygienic manufacturing environment to help maintain freshness during storage and transportation.

What types of products does ZELIVA offer?

Our product range includes spices, blended masalas, pulses, rice, and other carefully processed agricultural food products.

How should I store the products?

Store the product in a cool and dry place away from direct sunlight. After opening, keep the pack tightly closed or transfer the contents to an airtight container.

What is the shelf life of your products?

The shelf life varies by product. Please refer to the manufacturing and expiry details printed on the product packaging.

Why can the colour or size of some products vary?

As agricultural produce is naturally grown, slight variations in colour, size, or appearance may occur between batches due to seasonal and regional differences.

Do you offer bulk supply?

Yes. We supply products for wholesalers, retailers, distributors, hotels, restaurants, caterers, and food businesses. Please contact us for bulk inquiries.

Do you offer dealership or distributorship?

Yes. We welcome dealership and distributorship inquiries from different regions. Please contact our sales team for further information.

Do you offer private label manufacturing?

Yes. We offer private label and contract manufacturing services for selected product categories. Please get in touch to discuss your requirements.

Can businesses place custom packaging orders?

Depending on order quantity and product category, custom packaging options may be available. Please contact our team for details.

Are your products suitable for home and commercial use?

Our products are suitable for everyday home cooking as well as restaurants, catering businesses, and food service establishments.

How can I place an order?

You can contact our sales team through the Contact Us page on www.zelivafood.com for product, bulk, or business inquiries.

Do you export your products?

We welcome export inquiries for selected products. Please contact us for product availability and export-related information.

How can I contact ZELIVA?

You can reach us through the Contact Us page on www.zelivafood.com. Our team will assist you with product, business, and partnership inquiries.

Why choose ZELIVA?

ZELIVA focuses on careful sourcing, hygienic processing, and well-managed manufacturing practices to offer a range of spices, pulses, and rice for everyday cooking and food businesses.

Packaging

Yes. We use food-grade packaging materials suitable for food products.

Is the packaging resealable?

Packaging formats may vary depending on the product and pack size.

What pack sizes are available?

Product pack sizes vary by category. Please visit the relevant product page for available options.

Orders

Availability of online ordering may vary. Please check the website or contact our team for the latest ordering options.

How can I track my order?

Tracking details are shared for applicable orders after dispatch.

Can I cancel or modify my order?

Order modifications depend on the processing stage. Please contact us as soon as possible.

Shipping

Delivery availability depends on the serviceable location. Please check at the time of ordering.

Do you ship internationally?

International supply is available for selected products and business inquiries.

Business

Yes. We supply bulk quantities to food service businesses, distributors, wholesalers, and retailers.

Do you supply to supermarkets and retail stores?

Yes. We work with retailers and distribution partners across different markets.

Do you provide GST invoices?

Yes. GST invoices are provided for eligible business orders.

Manufacturing

ZELIVA products are processed and packed by ESPIRION INDUSTRIES LLP at its manufacturing facility in accordance with applicable food processing practices.

Are batches traceable?

Each product carries batch information to support product identification and traceability.

Customer

Please contact our customer support team with your order details and photographs of the package for assistance.

How can I contact customer support?

You can reach us through the Contact Us page on www.zelivafood.com or by using the contact details provided on the website.

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